How to deal with network timeouts?

Try switching to a different network, if that doesn't work:

1. Judgment: Disconnect the device preview screen. First, check whether the crash occurred on the local area network or 4G network

There are 2 types of local area networks:

(1) Network problems, let the customer use the mobile phone to play the video to see if it stutters;

(2) The distance between the device and the router is too far. It is recommended to install it no more than 10M away from the router;

4G network situation:

(1) Determine if the internet is bad, and try playing the video on your phone to see if it's stuttering;

(2) If stuttering occurs under 4G, one reason is that the server bandwidth is insufficient. Customers are advised to try again at a different time or switch to smooth mode

2. Whether the equipment program is up to date;