LogoiCSee Help Center
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Constant Electric Camera
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Failed to add a WiFi device?What to do when prompted that the device is already bound?Can't the WiFi device scan the QR code to pair?Entering the preview screen prompts 99%?Camera frequently offline/stutters/delays?How to determine 2.4GHz and 5GHz WiFi?How to deal with network timeouts?If it works fine on the same network, can't I view it on the external network?How to Add an AP to the Device?Can I use a mobile hotspot to connect?
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FAQsCamera with ScreenNetwork Connection

How to determine 2.4GHz and 5GHz WiFi?

Guide to identify whether your WiFi network is 2.4GHz or 5GHz for cameras with screen

  1. Only dual-band routers support 2.4GHz/5GHz WiFi and will emit two WiFi signals. Mixed-frequency or single-band routers are not supported.

  2. Most brands of routers come with two default WiFi names, such as: XXXX and XXXX-5G. Generally, the former is 2.4GHz WiFi.

  3. If you can't determine it, you can go to the router's system to find the detailed name.

Camera frequently offline/stutters/delays?

Troubleshooting guide for camera offline, stuttering, or delay issues on cameras with screen

How to deal with network timeouts?

Solutions for network timeout issues with camera preview

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