iCSee Privacy Policy | iCSee App - Smart Security Camera App

Introduction

We are committed to protecting your personal privacy. This mobile application privacy policy (hereinafter referred to as "this policy") describes how personal information is collected, used, stored, shared, and transferred when you use our products (including iCSee and related products, hereinafter referred to as "the application").

By using our services or failing to express contrary opinions, you agree to this policy. If you have any questions or complaints, please contact our Customer Service or Privacy Office.

Key Definitions

Personal Information: Various information that can be used alone or in combination with other information to identify individuals or reflect specific personal activities.

Personal Sensitive Data: Information that includes precise location data, collected with explicit user notice and consent.

Smart Devices: Non-standard computing devices with human-machine interfaces capable of wireless transmission.

Application: Mobile apps developed to remotely control smart devices.

Information We Collect

Information You Provide Voluntarily

Account Information: Name, email address, phone number, username, login credentials, and preferences
Feedback Information: Contact details and problem descriptions when you reach out to us
Device Information: Verification codes and serial numbers for your smart devices

Information Collected Automatically

Device Information: MAC address, IP address, operating system details, and application versions
Usage Information: Page visits, clicks, downloads, and messaging patterns
Log Information: Access dates, times, and IP addresses
Location Data: When you authorize location access
Recording and Camera Data: For specific monitoring and communication functions
Storage Access: For saving photos and media
Device Identifiers: IMEI and MAC address information
Application List: To display available login options

Smart Device Information

Basic Device Data: Device name, ID, online status, activation time, and firmware version
Device-Reported Information: Alarm messages and notifications from monitoring equipment

How We Use Your Information

We process your data for the following purposes:

Service Provision: To provide and maintain our services based on our agreement with you
Service Improvement: To ensure functionality, safety, and fraud prevention
Service Communications: To send important updates about service changes and policies
Marketing Communications: Based on your consent, to provide promotional materials
Legal Compliance: To meet regulatory requirements and protect our operations

We may share your data with:

Service Providers: Third parties providing hosting, analytics, and payment processing
Business Partners: Companies providing compatible devices or access systems
Corporate Transactions: Entities involved in mergers, acquisitions, or reorganizations
Legal Authorities: When required by law or to protect our rights
Subsidiaries: For coordinated business activities
Other Third Parties: Only with your explicit consent

We conduct strict security inspections on all third parties with whom we share data.

Your Rights

You have the following rights regarding your personal information:

Access: View your account information through settings and cloud service pages
Deletion: Request deletion of your personal information by contacting support or using account deletion features
Withdrawal of Consent: Adjust privacy settings or cancel your account at any time
Account Cancellation: Permanently delete your account through the app interface
Data Portability: Request copies of your personal information via email (responses within 15 days)

Please note that we do not currently make decisions based on non-manual automatic decision-making mechanisms.

Security Measures

We implement comprehensive security measures to protect your data:

Encryption: HTTPS encryption during data transmission
Storage Security: Encrypted storage with isolation technology
Data Protection: Data desensitization techniques
Access Controls: Strict identity authentication and access restrictions
Monitoring: Security audits and log monitoring
Biometric Data: Stored locally only on your device, with summary information encrypted

Please note that due to the open nature of the network environment, we cannot guarantee absolute security of your personal information.

Data Retention and International Transfers

Data collected in China is stored domestically unless legally required otherwise. Retention periods are determined by necessity, with deletion or anonymization after the purpose is fulfilled.

For international data transfers, we use EU Standard Contract Clauses as approved transfer mechanisms.

Third-Party SDKs

Our application integrates various third-party services:

Login Services: WeChat, Facebook, Line
Push Services: Huawei Push
Analytics: Tencent Bugly, BeiZi SDK
Advertising: Pangolin, Youlianghui, Kuaishou, InMobi SDKs
QR Scanning: ZXing

Each integration has specific data collection practices and privacy policies.

Protection of Minors

Our services require users to be adults with full civil capacity. We do not use age recognition as a prerequisite, but we acknowledge our products require adult users. Parents or guardians must authorize any data collection from minors, and such information is only used when legally permitted or explicitly consented to.

Policy Updates

We may update this policy periodically. We will notify you of significant changes via email or prominent notice on our website. Please review this policy regularly.

Contact Us

If you have questions about this privacy policy or our data practices:

Customer Service: Available through the application
Privacy Office: For privacy-specific inquiries and complaints

We aim to respond to all inquiries within 15 days after receiving your feedback and verifying your identity. If you are not satisfied with our response, you may escalate your concerns to the relevant regulatory authorities.

Effective Date: August 7, 2023 Last Updated: August 8, 2023 Company: Hangzhou Xiongmai Information Technology Co., Ltd.